understand

Now Everybody Has a Front Office

Front Office Box

Front Office is rapidly becoming a modern generic term. Everybody seems to be recognising the need to have a Front Office, but I wonder if they’ve done the extra thinking about processes and systems. Without the right philosophy and tools any Front Office is nothing more than a new name for the typical call centre, [...]

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CEO Guide to Sales Management – Introduction

Sales Manager

The CEO rarely has any experience of sales management. The boss typically has a finance or maybe operations background. That’s probably because sales managers, (and the sales guys they started out as) have a different skill set. Getting the best out of others through collaboration, communication and compromise isn’t what sales people typically do. They’re [...]

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Seth’s Blog: The modern business plan

Uncategorized

Making a business plan make sense is more challenging than most might think- at least until they write one and try to persuade other people with it. It’s almost impossible to write a business plan which anybody so inclined can ridicule. And the less they know of the subject, the easier it is to do. [...]

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