Supply chain

The Front Office Process – First Call to Referral

Business Management

The Business Process should be a seamless progression of actions, from the first sales call to the customer reference to friends. Unfortunately its easier to talk about than implement, because our traditional view of organisation is based on the command and control models originally developed for the Roman army. Worse, our business software is designed [...]

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Vendor Relationship Management Builds Better Businesses

Management Built In

Once we’ve chosen a partner we do everything we can to minimize his/her costs and introduce them to other business.

We don’t always get the compliment returned, but vendors who don’t want to be partners aren’t around very long.

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Why Limit Relationship Management to Customers and CRM?

Front Office Box

“What happens when our customer has a brother who’s a vendor, and a sister who works for our regulatory authority? Disappointing the customer with delivery whilst demanding extra discount from the vendor might have an impact on our ability to satisfy the regulator. Doesn’t seem likely to be a positive influence.” Our businesses have always [...]

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Web 2.0 for Business

Business on the web

The avalanche has started. What avalanche?  Big brands starting to use the Internet to reach, influence and create loyalty in their small business customers! Several phenomena are merging. 1) Big brands can no longer control demand and supply through their distribution channels.  They’re being commoditised by Internet enabled competition. 2) Their big customers are disaggregating.  [...]

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