Front Office Box
“What happens when our customer has a brother who’s a vendor, and a sister who works for our regulatory authority? Disappointing the customer with delivery whilst demanding extra discount from the vendor might have an impact on our ability to satisfy the regulator. Doesn’t seem likely to be a positive influence.” Our businesses have always [...]
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Business on the web
The avalanche has started. What avalanche? Big brands starting to use the Internet to reach, influence and create loyalty in their small business customers! Several phenomena are merging. 1) Big brands can no longer control demand and supply through their distribution channels. They’re being commoditised by Internet enabled competition. 2) Their big customers are disaggregating. [...]
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