Sales force management system

Sales Pipeline Management Isn’t CRM

SPPM

Sales Pipeline Management isn’t the same as CRM even though most people put the two together. Actually they get confused by all the B/S they come across on the web. Unfortunately there are too many who know nothing about either publishing about both. So the world has this murky picture of contact management, sales force [...]

Read the full article →

CRM Systems Fail to Deliver – More Evidence

CRM

Yet more evidence there’s something intrinsically wrong with the concept and the implementation of CRM systems. Jim Bekowitz blogs on CRM and related topics at CRM Mastery Inc aka @jberkowitz, Jim posted on Twitter a link to this article “Never Again” More Than 40% of CRM /Sales Force Automation (SFA) Users Would Not Buy Their [...]

Read the full article →

Why Limit Relationship Management to Customers and CRM?

Front Office Box

“What happens when our customer has a brother who’s a vendor, and a sister who works for our regulatory authority? Disappointing the customer with delivery whilst demanding extra discount from the vendor might have an impact on our ability to satisfy the regulator. Doesn’t seem likely to be a positive influence.” Our businesses have always [...]

Read the full article →
Google Analytics Alternative