Gartner

Another Nail in the CRM Coffin

CRM

Typical CRM software doesn’t work, for customer management or customer service. We’ve written extensively on how Business Process Reengineering and CRM projects have disenfranchised customers. At times its felt like yelling at the sea, but now there’s a new dimension to our thoughts about management best practice built into systems. Gartner agrees with us, or [...]

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Best of the Business Internet July 12

Internet Enabled Business

We monitor the blogosphere for interesting articles about using the Internet for business and each week present our Best of the Business Internet newsletter.  This week we publish the article in the blog for the first time.  If you like it, let us know and we’ll keep doing it – otherwise get your own Front [...]

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Strategic Plans Lose Favor

Internet Enabled Business

And as if by magic, I’ve barely finished the previous post explaining you can stuff strategy, today everything is about tactics here’s a blog from a consultant saying the same thing. I wonder if Gartner clients are as confused as me? A very interesting article in today’s Wall St. Journal quoted several sources that clearly [...]

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