Front Office

How To Manage Your Business Mashup

How do you manage your business software and services on the Internet? With applications and connections spread across tens of sites it’s easy to get lost in a muddle. We manage our business combination of software and services using a front page in Front Office Box. What’s in it? Planning and operations management (in FOB [...]

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Now Everybody Has a Front Office

Management Built In

Front Office is rapidly becoming a modern generic term. Everybody seems to be recognising the need to have a Front Office, but I wonder if they’ve done the extra thinking about processes and systems. Without the right philosophy and tools any Front Office is nothing more than a new name for the typical call centre, [...]

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Consultants CRM for Smart Professionals

Solving Information Problems

Consultants need smart, intelligent CRM software to match the way they work. Creating value for clients depends upon insight to understand problems, imagination to design solutions, and flexibility to implement them – no two jobs are the same. Creating value for themselves on the other hand depends upon organisation of resources and efficient operations. CRM [...]

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Sales Skills for Reluctant Rainmakers

Starting a business

Sales skills were what Gareth needed, but he didn’t identify that’s what was missing until too late. No matter how skilful or experienced in a speciality the new business owner needs some basic sales skills to get them started on the right track. The biggest single demographic starting up their own business is the fugitive [...]

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Free Systems For Our Business Internet Front Office

Business Internet

In the Front Office Box Knowledgebase we’ve added a number of posts about the systems we use to manage our business. These were listed in this blog but in the Knowledgebase we’ve added some comment and included links to the individual sites. We’ve also separated out individual categories of systems to make the whole picture [...]

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Is there “Free Soup to Go” in Your Front Office?

Business Internet

Business owners will used to answering difficult questions about why they’re special. There’s so much competition around these days. Those who’ve thought through their strategic marketing plan will have some concise answers. But it never hurts to have them challenged, especially when there’s time to work out a considered response. That becomes another arrow in [...]

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Why the Internet Front Office

Business Internet

There’s probably more interpretations of the term Front Office than we can shake a stick at. Of course it depends on the type of business we’re in, and where we see our competitive advantage. No two businesses are the same, even if they’re competitors. My value proposition will always be slightly different to yours. Not [...]

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Front Office Sales Coaching Articles

Sales Coach

For the last thirty years I’ve been selling, or managing teams who sell, B2B products or services – everything from Milking Machines to Mainframe Computers, and from Debt Collection to Outsourcing. Along the way I’ve been lucky to work with some really smart people and benefited from the best training available – in Strategic Selling, [...]

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The Front Office Process – First Call to Referral

Business Management

The Business Process should be a seamless progression of actions, from the first sales call to the customer reference to friends. Unfortunately its easier to talk about than implement, because our traditional view of organisation is based on the command and control models originally developed for the Roman army. Worse, our business software is designed [...]

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What Is A Front Office?

Management Built In

Every business has both a front office and a back office – that’s obvious. What’s less obvious is front and back offices require different approaches to processes and systems.

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