Enterprise Resource Planning

How To Be Successful in Sales – Without Being Great

Sales Coach

Do good customers buy from bad sales people? How come there are so many really bad sales people making money in this world when the professional guys are finding life hard? If you’re the CEO and wondering why that difficult, unsociable, lazy, good for nothing rep makes more money than you do? Or if you’re [...]

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The Future for Enterprise Software is Bleak

Business on the web

Today’s email newsletter from AMR Research includes some scary numbers – scary that is for anybody making a good living out of Enterprise Software. Month’s ago we asked in this blog “Is this the beginning of the end for Enterprise Software” – not a popular topic at the time. Not surprising given that the only [...]

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The Importance of Process in any Business

Management Built In

Yesterday we posted an article – The Front Office Process – From First Call to Referral This follows up that item with an explanation of the importance of “process” to any business, regardless of size or business activity. Many will have read Re-Engineering the Corporation – Hammer and Champy’s seminal work, originally published in the [...]

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More CRM Vendors is Good News for Small Businesses

CRM

New SaaS based CRM vendors are announced almost every week. The result is lots of people talking about CRM in one way or another. The concept is getting lots of air time and more people are discovering CRM in the process.”

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Why Limit Relationship Management to Customers and CRM?

Front Office Box

“What happens when our customer has a brother who’s a vendor, and a sister who works for our regulatory authority? Disappointing the customer with delivery whilst demanding extra discount from the vendor might have an impact on our ability to satisfy the regulator. Doesn’t seem likely to be a positive influence.” Our businesses have always [...]

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Taking the BS out of CRM

CRM

Summary Any business wanting to use software to improve customer relationships won’t find a silver bullet in any package software.  It’ll only find it in software tools that let the business work the way it wants to, and not get in the way.  It’ll only be successful if it enables, as opposed to contrains, the [...]

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Plan > Action > Review

Management Built In

Built Into Front Office Box The basis of just about all management theory published over the last fifty years has been the work of a Frenchman, Henri Fayol.

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