Customer relationship management

Android CRM and Account Management

CRM

Anybody looking to run a muti user CRM and Account Management app on their Android tablet should take a good look at Front Office Box.  It looks great, and works well, on a desk top or notebook computer, of course.  On the Android tablet it’s simply gorgeous, thanks to Rich Powell’s colours and layouts. When [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

Automated Sales Management Could Be a Reality Soon

Sales Forecast

Will we see systems for automating sales management soon? With today’s competitive markets, and corporate demands for more performance at lower costs, there has to be a compelling business case. Smart software already makes operations more efficient, and cost effective in other applications. Many services which used to be personal and labour intensive are now [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

4 Rules for CRM Without Tears

CRM

What’s the right strategy for making CRM and Sales Pipeline Management work for your small business? If that’s a question challenging you take heart. You are not alone. Implementing enterprise software is always difficult and most people find CRM and Sales Pipeline Management the most challenging. That’s why there are so many horror stories about [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

Getting CRM Right 1st Time

CRM

You can avoid the CRM mistake everybody makes and here I’ll explain how you can do it. Ok, maybe the “everybody” is an exaggeration . Obviously I don’t know everybody who’s tried to implement CRM, so let me clarify by saying this is the mistake made by everybody I do know has tried – and [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

The Easy CRM Conspiracy

CRM

Have you heard of the Easy CRM conspiracy? It must be true. I read it on the Internet. Everywhere we look it’s there – Easy CRM. It must be true. Of course it’s all bollocks. I mean the Easy bit is all bollocks. That’s why its a conspiracy. There’s somebody keeps posting on Twitter – [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

Another Nail in the CRM Coffin

CRM

Typical CRM software doesn’t work, for customer management or customer service. We’ve written extensively on how Business Process Reengineering and CRM projects have disenfranchised customers. At times its felt like yelling at the sea, but now there’s a new dimension to our thoughts about management best practice built into systems. Gartner agrees with us, or [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

3 Ways To Get Smart With Sales Operations

Sales Manager

Sophisticated sales management software tools for building a small business are hard to find, but we have some you might find interesting. When you’re on top of the 3 Simple Tools for Small Business Success it’s time to get smart with implementing your sales strategy. Getting smart requires a quantum shift in thinking, because the [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

CRM Isn’t About Customers

CRM

The term CRM, the strategy of customer relationship management and the software system to support it, all leapt into business thinking at the start of the 21st. century. It was a misnomer then, and has been ever since. But it has been a very effective way of persuading big corporations to buy more software. By [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

Simple CRM B/S

CRM

Simple CRM is an oxymoron – a contradiction in terms in the same phrase. Anybody needing Simple CRM should be protected from the snake oil being promoted by the morons pitching it. They don’t have what it takes to make the concept work. CRM is a business process, not an instant answer to disappointing sales [...]

TwitterDiggFacebookFriendFeedDeliciousShare
Read the full article →

← Previous Entries

Google Analytics Alternative