CRM

Simple CRM B/S

CRM

Simple CRM is an oxymoron – a contradiction in terms in the same phrase. Anybody needing Simple CRM should be protected from the snake oil being promoted by the morons pitching it. They don’t have what it takes to make the concept work. CRM is a business process, not an instant answer to disappointing sales [...]

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Waving to Myself – Am I Really That Sad

CRM

Image by avlxyz via Flickr Google Wave Matures, or does it? Has Google Wave come of age as a business tool? Does it have a role in Customer Service and CRM applications. Will it be a natural component in any company IT architecture? We’ve been trying it out again to find out the answers to [...]

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Consultants CRM for Smart Professionals

Solving Information Problems

Consultants need smart, intelligent CRM software to match the way they work. Creating value for clients depends upon insight to understand problems, imagination to design solutions, and flexibility to implement them – no two jobs are the same. Creating value for themselves on the other hand depends upon organisation of resources and efficient operations. CRM [...]

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Sales Pipeline Management Isn’t CRM

Pipeline Management

Sales Pipeline Management isn’t the same as CRM even though most people put the two together. Actually they get confused by all the B/S they come across on the web. Unfortunately there are too many who know nothing about either publishing about both. So the world has this murky picture of contact management, sales force [...]

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Using Outlook for CRM

CRM

Can I Use Outlook for CRM? Lots of people do so the answer must be “yes”. Just like lots of people use stickies, or whiteboards, or spreadsheets for CRM. But changing the question might warrant a very different response. Can I use Outlook for joining my processes and information in a system which really helps [...]

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Sales and CRM with Google Wave

CRM

The Concept The promotional videos had caught our interest, especially with the mixture of messaging and conversation, and embedded media. There just had to be some interesting ways it could be used by smaller businesses to do more at lower cost. – Google Wave

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Dont Try To Tell Me About CRM

CRM

If you haven’t been managing sales for thirty years If you haven’t managed 50 people selling $000,000 systems If you haven’t worked at getting other people to implement systems If you haven’t fought the battle against the beancounters If you haven’t struggled to build software to help people do it properly in ways they can [...]

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CRM Should Be About Personal Productivity

CRM

This blog includes a number of articles about how CRM fails because it doesn’t do anything to help sales guys do a better job. It just gets in their way. Today I came across an infinitely superior article written by Dave Brock which anybody who thinks they know, or wants to know about CRM should [...]

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Do You Need Personal CRM?

Personal CRM

Maybe our own Personal CRM system isn’t an oxymoron. Maybe it’s an absolute requirement as the focus of business turns from transactions to relationships.

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