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A few weeks ago we explained how Social Media is More Threat Than Opportunity In that particular post we focused on opportunities people have for publishing complaints about bad customer experience. But there’s another dimension to the threat – what happens when people Search for you or your business. Do you have an on-line presence, [...]
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Isn’t it fun when you’ve predicted something and been laughed at, and then it turns out to be true Several years ago we described our concept in It Started in the Burlington Coat Factory – ultimately people would be rewarded for using software. More recently we discussed in Making Money in the Information Age the [...]
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