Cloud computing

Enterprise Software in the Cloud

Uncategorized

Even the establishment is now talking persuasively about software in the cloud as opposed to locally installed. This is a reprint from AMR Research (link at the bottom) an organization I’ve followed for years.  In the past they’ve mostly seen their role as helping clients understand what the biggest vendors were doing, and how they [...]

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And Another Small Business Contact Manager

CRM

Is this good news for small businesses.  Probably yes, but not necessarily for the obvious reason. Just announced is Salesforce new Lightweight Contact Manager application designed for small businesses. I’m told there seems to be integration with Google applications, which might persuade lots of people this will be the killer app in the small business [...]

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Small Business Takes to Clouds

Uncategorized

I’ve had a great day today with several pieces of excellent news.  This is in someways the best, because we’re a global business but our main markets are the USA and UK. So far interest coming from the UK has been disappointing, compared even with places like Australia, China, Hong Kong and even the Nordic [...]

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The Future for Enterprise Software is Bleak

Uncategorized

Today’s email newsletter from AMR Research includes some scary numbers – scary that is for anybody making a good living out of Enterprise Software. Month’s ago we asked in this blog “Is this the beginning of the end for Enterprise Software” – not a popular topic at the time. Not surprising given that the only [...]

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Difference Between Back Office and Front Office Systems

Front Office Box

There’s a big difference between front and back office computing that becomes clearer to me every year.  Back office processes deal with what is known or knowable.  How much money did we make?  How many units did we ship?  What raw materials should we buy? And questions like them are largely quantifiable and even when [...]

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With His Software Tracking Sales and Customer Service

CRM

Paul gets to make money while he’s playing golf. Well not exactly, but you’ll get the point. He’s an Insurance Agent managing insurances programs for an industry group. Insurance companies aren’t the brightest stars in the universe. They average risk out and take bets on premiums and claims.

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Why Less CRM is More Value

CRM

CRM seems to be a good place to be, at least on first glance. Every business needs it, few have got something that really works, it’s a natural application for cloud computing and it doesn’t cost the earth to build.

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The Difference Between Contact Management and CRM

CRM

and why neither do the whole job for small businesses.

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Confused About Relationships

Personal CRM

When I started selling (a very long time ago) it was a question of “needs must”.  Our business needed somebody to put in the hard yards and. despite my accountants training, it was me picked up the ball. The only tools in my bag were intellect and honesty.   The honesty bit was where “relationships” came [...]

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