CRM

Waving to Myself – Am I Really That Sad

Image by avlxyz via Flickr Google Wave Matures, or does it? Has Google Wave come of age as a business tool? Does it have a role in Customer Service and CRM applications. Will it be a natural component in any company IT architecture? We’ve been trying it out again to find out the answers to [...]

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Three Reasons a Sales Rep Should Keep a Personal CRM

CRM

For those of us in sales our Personal CRM helps us know what we’re doing, without sharing everything with the boss – we’re in control. crm system is portable – we can take it with us when we move on. Our data is an asset, making us more attractive than the next guy when the [...]

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Google Buzz for CRM

CRM

Just to prove how wrong I can be, here’s a confession of failure and another stab at proving the same point. Back in November I posted Sales and CRM with Google Wave. That was me being ever enthusiastic about the latest technology. The potential for conversation with that technology blows my mind. As usual my [...]

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Using Outlook for CRM

CRM

Can I Use Outlook for CRM? Lots of people do so the answer must be “yes”. Just like lots of people use stickies, or whiteboards, or spreadsheets for CRM. But changing the question might warrant a very different response. Can I use Outlook for joining my processes and information in a system which really helps [...]

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Sales and CRM with Google Wave

CRM

The Concept The promotional videos had caught our interest, especially with the mixture of messaging and conversation, and embedded media. There just had to be some interesting ways it could be used by smaller businesses to do more at lower cost. – Google Wave

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Dont Try To Tell Me About CRM

CRM

If you haven’t been managing sales for thirty years If you haven’t managed 50 people selling $000,000 systems If you haven’t worked at getting other people to implement systems If you haven’t fought the battle against the beancounters If you haven’t struggled to build software to help people do it properly in ways they can [...]

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Setting the Direction for CRM

CRM

They say imitation is the most sincere form of flattery, in which case I should be pleased. Strangely it doesn’t feel like that. Maybe I don’t really believe my interpretation of what we’ve seen? Maybe I’m just pissed off at my ideas being stolen? Maybe I’m disappointed at my own failure to exploit our vision? [...]

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Email Isn’t a Business System

CRM

“What’s That” you may say. “The business world goes around on email”. And of course it does, but that makes it technology which displaces paper (until somebody prints it) and paper certainly isn’t a business system – just a technology. The reason I bring this up is so many people mistake a technology with the [...]

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