Front Office Box

Now Everybody Has a Front Office

Front Office is rapidly becoming a modern generic term. Everybody seems to be recognising the need to have a Front Office, but I wonder if they’ve done the extra thinking about processes and systems. Without the right philosophy and tools any Front Office is nothing more than a new name for the typical call centre, [...]

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Business Planning for Entrepreneurs and Start Ups

Front Office Box

Planning ways a business will operate requires a vision, strategy, objectives and tactics – where are you going with it, how will you get there, and how will you keep on course? It also needs a template for the process, milestones, checklists and schedules to help you organise your thoughts. For most small businesses, planning [...]

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Waving to Myself – Am I Really That Sad

CRM

Image by avlxyz via Flickr Google Wave Matures, or does it? Has Google Wave come of age as a business tool? Does it have a role in Customer Service and CRM applications. Will it be a natural component in any company IT architecture? We’ve been trying it out again to find out the answers to [...]

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Consultants CRM for Smart Professionals

Front Office Box

Consultants need smart, intelligent CRM software to match the way they work. Creating value for clients depends upon insight to understand problems, imagination to design solutions, and flexibility to implement them – no two jobs are the same. Creating value for themselves on the other hand depends upon organisation of resources and efficient operations. CRM [...]

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Planning and Task Management for Getting Things Done

Front Office Box

Our Planning and Task Management software could be just what you need if you find people forgetting to do things, or struggle to keep everybody in the loop with email and shared calendars, If those project management systems are more complicated and expensive than you need for your planning and task management, but you still [...]

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Getting It Right With Checklists

Front Office Box

CheckLists have been helping us organise our thoughts since te beginning of time and despite all the technological innovations they remain fundamental to the way we get things done. For a simple explanation of the power of check lists with review process take a few minutes to read Mathew E May’s How To Get Things [...]

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Making Email a Business Process

Front Office Box

Email is a pain in the rear! Thanks to Gmail‘s excellent SPAM management my inbox is only full of junk, but it’s still junk, just like yours I guess. By junk I don’t mean completely useless – it just feels like junk because I’m trying to get things done and that stuff keeps interrupting me. [...]

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The Difference Between Small Business and Big Business

Front Office Box

What’s the difference between a big business and a small business? Long time ago, a CEO explained to me the only difference between big business and small business was the number of 0s after the number. At the time his concept seemed to make sense, but that was 40 years ago. After years of business [...]

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Get a Plan for Planning 2010

Front Office Box

The start of the year 2010 and it’s time for planning. It just sort of feels right at this time of year, and there’s no end of blog articles reminding us. The problem is there’s too much motivation and not enough management in most of the self improvement stuff. Maybe because I’m British (?) the [...]

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