Business Management

Recognising Bad Sales Managers

A bad sales manager can be more damaging to the business than almost anybody else. The problem is s/he appears to be one of the team and yet undermines the most important function – winning and keeping customers. It can take a long time for the bad sales manager to get found out, and even [...]

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Simple CRM B/S

CRM

Simple CRM is an oxymoron – a contradiction in terms in the same phrase. Anybody needing Simple CRM should be protected from the snake oil being promoted by the morons pitching it. They don’t have what it takes to make the concept work. CRM is a business process, not an instant answer to disappointing sales [...]

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How To Manage Your Business Mashup

Management Built In

How do you manage your business software and services on the Internet? With applications and connections spread across tens of sites it’s easy to get lost in a muddle. We manage our business combination of software and services using a front page in Front Office Box. What’s in it? Planning and operations management (in FOB [...]

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Free Software Died Today

Business Internet

Free business software seemed a good idea at the time. We had all these clever ideas about the cost of software dropping close to zero, and knew that would change the market for enterprise software. We wrote about our strategy and its experiment, finding out what the new business model would be for software. At [...]

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Now Everybody Has a Front Office

Management Built In

Front Office is rapidly becoming a modern generic term. Everybody seems to be recognising the need to have a Front Office, but I wonder if they’ve done the extra thinking about processes and systems. Without the right philosophy and tools any Front Office is nothing more than a new name for the typical call centre, [...]

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Business Planning for Entrepreneurs and Start Ups

Management Built In

Planning ways a business will operate requires a vision, strategy, objectives and tactics – where are you going with it, how will you get there, and how will you keep on course? It also needs a template for the process, milestones, checklists and schedules to help you organise your thoughts. For most small businesses, planning [...]

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CEO Guide to Sales Management – Introduction

Surviving Sales Management

The CEO rarely has any experience of sales management. The boss typically has a finance or maybe operations background. That’s probably because sales managers, (and the sales guys they started out as) have a different skill set. Getting the best out of others through collaboration, communication and compromise isn’t what sales people typically do. They’re [...]

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Integrated Operations Management

Starting a business

It’s not only the big businesses that need to keep their act together. Smaller businesses have to adopt the same principles, but need a different style of system to do that with. Efficient operations management is vital for any business. Ultimately every entrepreneur or company has to do their thing producing the maximum customer value [...]

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Surviving Sales Management

Sales Manager

Sales Management can be both the best job in the world, and the worst. And working for sales managers can be fun, or frustrating. From both sides – the manager and the managed – Sales Management is a roller coaster ride, always with the risk of falling from the carriage. It’s not a lot of [...]

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Seth’s Blog: The modern business plan

Starting a business

Making a business plan make sense is more challenging than most might think- at least until they write one and try to persuade other people with it. It’s almost impossible to write a business plan which anybody so inclined can ridicule. And the less they know of the subject, the easier it is to do. [...]

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