Front Office Box

There are three dimensions to my business (and anybody else’s) and success in all of them is a pre-requisite of survival and growth.

They are mutually dependent – one can’t exist without the others.

They are equally important – needing the same degree of management attention.

They are easy to get wrong – and hard to get right.

They are:
CASH – the lifeblood of any business
SALES – the objective of any business
CUSTOMER SERVICE – the value add of any business.

Every business wanting to survive and prosper needs to understand it’s own model of how CASH drives SALES drives CUSTOMER SERVICE drives cash.

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August 19th, 2009 - Posted in Management Built In  |  Add a Comment