http://frontofficebox.com/2009/04/16/what-is-a-front-office/ Sales Management Strategies, Tactics, and Sales Probability Process Management Sun, 07 Aug 2011 18:39:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://frontofficebox.com/2009/04/16/what-is-a-front-office/#comment-1901 Michael Fluty Thu, 28 Oct 2010 07:56:41 +0000 http://frontofficebox.com/?p=1071#comment-1901 There is obviously a lot to know about his, I think you made some good points. Anyhow keep up the good work. There is obviously a lot to know about his, I think you made some good points. Anyhow keep up the good work.

]]> http://frontofficebox.com/2009/04/16/what-is-a-front-office/#comment-1899 Kassie Cassetty Wed, 27 Oct 2010 09:57:29 +0000 http://frontofficebox.com/?p=1071#comment-1899 It's the old "curse of knowledge" dilemma isn't it? It's easy to assume visitors know how to comment or even that commenting is encouraged. Excellent post. It’s the old “curse of knowledge” dilemma isn’t it? It’s easy to assume visitors know how to comment or even that commenting is encouraged. Excellent post.

]]> http://frontofficebox.com/2009/04/16/what-is-a-front-office/#comment-1704 Front Office - Every Business Has One Now | Front Office Box Wed, 30 Jun 2010 00:14:47 +0000 http://frontofficebox.com/?p=1071#comment-1704 [...] Front Office is rapidly becoming a modern generic term. Everybody seems to be recognising the need to have a Front Office, but I wonder if they’ve done the extra thinking about processes and systems. Without the right philosophy and tools any Front Office is nothing more than a new name for the typical call centre, or service counter. And that’s quite often what happens when large organisations adopt new ideas. The only things that change are the words they use. Everything else remains business as usual. [...] [...] Front Office is rapidly becoming a modern generic term. Everybody seems to be recognising the need to have a Front Office, but I wonder if they’ve done the extra thinking about processes and systems. Without the right philosophy and tools any Front Office is nothing more than a new name for the typical call centre, or service counter. And that’s quite often what happens when large organisations adopt new ideas. The only things that change are the words they use. Everything else remains business as usual. [...]

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