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Back in the days before the steam engine, everybody had a clear understanding of customer service, cost efficiency and productivity. They were mostly self employed as farmers, builders, blacksmiths, tailors and cobblers etc.
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A particularly bombastic branch manager, new to the job, smugly walked around the sales floor asking “OK, who’s sold something today?”. The business was enterprise software, and proposals didn’t close every day. The floor was so quiet we could have heard the pin drop.
A few weeks ago a sales manager was kind enough to share with us, on Salesgravy, his biggest screw up. He most ably illustrated how sales managers can take over at the wrong time, and make everybody feel bad about it.
The post reminded me of an experience that shaped my attitude toward anybody wanting to “help” with my deals.
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